Question 1

What subscription plans does Signal Menu offer?

Accepted Answer

Signal Menu offers Trial and Pro plans. Trial lets you set up and preview menus and custom themes. Pro unlocks unlimited menu publishing, custom themes, branches, and analytics.

Question 2

Is there a free trial, and what features are included?

Accepted Answer

Yes. Every new account starts with a free trial that includes access to the management panel, Menu Editor, table configuration, Design Studio theme presets, and mobile menu previews.

Question 3

What happens when my free trial expires?

Accepted Answer

When the trial ends, the public menu is temporarily disabled. Upgrade from Billing to keep it online. Your menu content, configurations, and settings remain preserved.

Question 4

What billing cycles are available, and is there an annual discount?

Accepted Answer

Monthly and Yearly billing are available. The yearly subscription has a discounted rate compared with monthly payments.

Question 5

Which payment methods and providers are supported?

Accepted Answer

Payments are processed securely through Stripe or Iyzico depending on location. Major credit and debit cards, including Visa, Mastercard, and American Express, and localized currencies are supported.

Question 6

Can I upgrade or switch my billing cycle at any time?

Accepted Answer

Yes. Manage your plan or switch between monthly and yearly billing from the Billing section. Changes are calculated and applied immediately.

Question 7

Where can I find invoices and billing statements?

Accepted Answer

Open Billing > Transaction History to view, search, and download payment receipts and tax invoices as PDF files.

Question 8

What happens if a recurring subscription payment fails?

Accepted Answer

You receive an email and dashboard alert. During the past-due recovery period, update billing details and retry payment to prevent menu deactivation.

Question 9

Are there hidden fees, setup costs, or item commissions?

Accepted Answer

No. Signal Menu charges the flat subscription rate for the selected plan, with no setup fees, listing fees, or commissions on menu items.

Question 10

Is my payment card information stored securely?

Accepted Answer

Signal Menu does not store card details on its servers. PCI-compliant partners Stripe and Iyzico handle card transactions using bank-grade encryption.

Question 11

How do I cancel my active paid subscription?

Accepted Answer

Open Billing and click "Cancel Subscription". Pro features remain available until the current billing period ends, and no further automatic renewals occur.

Plans, Billing & Payments

Explore More Help Topics

Plans, Billing & Payments

Explore More Help Topics